The workplace can be a minefield of conflict. This happens because of the difference in individuals’ personalities and backgrounds. Conflicts happens because people differ in opinions. These conflicts vary from minor tensionThis makes conflict management important. Check out the 10 Ways of Resolving Conflict in the Workplace.
1. Remain calm
By remaining calm you are able to communicate rationally. You avoid quarrelling and saying words that you would regret.
2. Listen to understand
There is a difference between listening and hearing. Instead of trying to defend yourself, allow the other party to speak out. When they share their sentiments listen.
3. Define acceptable behaviour
Both parties must indicate what they will and will not accept.
4. Create common ground
Find the common ground between the two parties. This will help you understand each other.
5. Focus on the issue not the person
It’s important not to attack the person. Deal with the issue and the different perspectives about the issue.
6. Avoid blame
It’s important to take responsibility for your part in the conflict. Don’t blame the next person.
7. Focus on the future
Don’t dwell on the past but focus on the present resolution for the future.
8. Choose your battles well
Not every situation has to be a conflict. By all means try to say or behave inappropriately in the face of conflicts.
9. Offer a solution
Be the bigger person by offering a solution.
10. State your case tactfully
Be strategic about how you present your case. Try not being condescending of play the victim.