10 Ways of Resolving Conflict in the Workplace

The workplace can be a minefield of conflict. This happens because of the difference in individuals’ personalities and backgrounds. Conflicts happens because people differ in opinions. These conflicts vary from minor tensionThis makes conflict management important. Check out the 10 Ways of Resolving Conflict in the Workplace.

1. Remain calm

By remaining calm you are able to communicate rationally. You avoid quarrelling and saying words that you would regret.

2. Listen to understand

There is a difference between listening and hearing. Instead of trying to defend yourself, allow the other party to speak out. When they share their sentiments listen.

3. Define acceptable behaviour

Both parties must indicate what they will and will not accept.

4. Create common ground

Find the common ground between the two parties. This will help you understand each other.

5. Focus on the issue not the person

It’s important not to attack the person. Deal with the issue and the different perspectives about the issue.

6. Avoid blame

It’s important to take responsibility for your part in the conflict. Don’t blame the next person.

7. Focus on the future

Don’t dwell on the past but focus on the present resolution for the future.

8. Choose your battles well

Not every situation has to be a conflict. By all means try to say or behave inappropriately in the face of conflicts.

9. Offer a solution

Be the bigger person by offering a solution.

10. State your case tactfully

Be strategic about how you present your case. Try not being condescending of play the victim.

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