Fly Africa Zimbabwe has just suspended flights for four days as a result of the conflict with their Zimbabwean partner. Find the press release below:
Fly Africa Zimbabwe (Z7) has unfortunately had to announce the immediate suspension of all flights up to and including Wednesday 4th November 2015. This suspension impacts the airline’s flights between Harare and Johannesburg, Bulawayo and Johannesburg and also Victoria Falls and Johannesburg. flyafrica Zimbabwe has taken this step to provide some certainty to its loyal customers while it seeks to resolve with the regulating authority how to resolve the fraudulent and illegal actions of its Zimbabwean partner, Chakanyuka Karase, who unilaterally surrendered the AOC to the Zimbabwean authorities.
Although constructive dialogue is underway with CAAZ, rather than create continued uncertainty for flyafrica Zimbabwe’s customers booked on flights over the next few days on whether flights will operate or not, the airline has taken the difficult decision to suspend all flights for this period to allow time for resolution between the airline and CAAZ.
flyafrica Namibia (N6) flights will operate normally during this period on flights between Windhoek and Johannesburg together with Windhoek and Cape Town, which commence on Monday, 2nd November.
flyafrica Zimbabwe passengers booked on www.flyafrica.com via our Call Centre or a Sales Office will be notified of the cancellation of their flight during this period via email and/or sms. Travel agents with clients booked through their reservation systems on flyafrica Zimbabwe during this period will be notified of the cancelation with an update in their client’s reservation.
All flyafrica Zimbabwe passengers impacted by these flight cancellations will be offered a refund for their cancelled flight in the original form of payment.
Passengers who had booked flights during this period are asked to submit a refund request to firstname.lastname@example.org. Passengers booked through their travel agent are asked to submit their refund request directly with their travel agent.
We would like to sincerely apologise for the inconvenience that this suspension of flyafrica Zimbabwe flights will cause, but would like to assure our loyal customers that we are doing everything in our power to allow us to recommence flyafrica Zimbabwe operations when permitted to do so by CAAZ.