In a statement in response to inquiries from The Chronicle, Econet Group Public Relations Officer, Mr Fungai Mandiveyi said the transaction challenges experienced by EcoCash customers are a result of a scheduled system maintenance work.
The statement comes after some people have been facing challenges accessing or transacting through EcoCash since Monday. Said Mandiveyi:
EcoCash advises that following scheduled system maintenance work, some customers have been experiencing intermittent transaction challenges. Our technical teams are working to resolve the challenges as soon as possible. EcoCash sincerely apologises for the inconvenience caused.
According to a Techzim source, some shops have started instructing customers not to use EcoCash as they were emailed by the mobile money service provider who is failing to keep up with complaints of people coming to demand their money.