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Opportunity For Zimbabwean Youth: ICT Graduate Internship (1)
Opportunity For Zimbabwean Youth: ICT Graduate Internship (1)
Location: Bulawayo
Reports to ICT Officer
Purpose of the Position:
Support and maintain the day-to-day operations of WV Zimbabwe’s management information systems, through the provision of a client-oriented service that focuses on the support of field staff and the implementation of innovative solution that automate business process and inform decision-making.
Major Accountabilities/Responsibilities:
- To work closely with the ICT Officer in the implementation of projects that particularly support the Grants division.
- To take a leading role in the service transition stage of the service delivery model.
- To provide technical support to all Field Staff in the areas of:
- Incident Management
- Event Management
- Request Fulfilment
- Access Management
- Identify and address user training needs for all WV Zimbabwe IT users appropriately.
- To drive operational level processes associated with outsourcing the hardware repair function and other highly specialist areas in line with the MIS service delivery process and FFM/Audit requirement.
- Maintaining a virus free systems environment by deploying updates to remote sites (i.e. ADPs and Relief districts).
- Maintaining an antispyware free systems environment by deploying updates to remote sites (i.e. ADPs and Relief districts).
- Empowering users on how to best take care of their IT equipment
- Provide technical advice to the ICT Officer in decision relating to the strategic use of business applications.
- Make recommendations to the ICT Officer on the acquisition of new technologies and the deployment of existing ones and replacement of old hardware.
- Document best practices of technical processes that are relevant to the position.
- Provide emergency on call support on a rotating schedule
- Assist the IT Specialists in dealing with the work load so as to ensure that services are delivered and maintained at the agreed levels.
- To fulfil a back-up function for the ICT Officer as and when required.
Knowledge and Skills:
- A degree or Diploma in information technology/ information systems
- Application development qualification will be an added advantage
- An exceptional understanding of the Lotus notes platform and the infrastructure that supports it including ISP relations and remote user connectivity
- Working experience in Lotus notes, Sun Systems and Windows operating systems (serve and clients). A certification in any of these would be an added advantage
- Must be below the age of 25
