EcoCash Bars Agents Whose Accounts Show Suspicious Activities

Zimbabwe’s biggest mobile money company Ecocash has suspended agents whose accounts have been deemed to have suspicious behaviour. In a statement EcoCash said,

EcoCash routinely carries out system reviews and security checks on its agent network to ensure transaction process integrity, and to protect the public from irregular and outright fraudulent activities.

Where any suspicious activities are detected, EcoCash investigates and takes appropriate corrective action, including suspending or barring the offending agent.

From these standard system reviews and security checks, EcoCash shares STRs (Suspicious Transactions Reports) with the regulator (RBZ) as a compliance requirement.

EcoCash wishes to assure its customers and the transacting public that the overwhelming majority of 30.000 agents continue to trade normally throughout the country.