5 Phone Etiquette Rules for The Workplace

Phones have become part of our daily communication be it using landlines or mobileCertain mobile applications are changing how we communicate in terms of language and grammar. Talking to people on the phone has changed in recent times. In the workplace though, there is need to formalize how one communicates on the phone. It’s important no matter what to have phone etiquette. How you communicate on the phone proves your professionalism. Below are 5 phone etiquette rules for the workplace.

1.State your name and rank

When you make a phone call or receive one, you should identify yourself, your company and the department. This helps direct either callers to whom they should speak to in connection with the purpose of their call.

2. State the purpose for your call

Go straight to the point to either ask or state the purpose of your phone call. You can ask if it’s a good time to call and proceed  with your reason for calling.

3. Have manners

Manners maketh a gentleman (or lady). Always be polite regardless of who is on the other end of the line.

4. Please hold

If you have to use call waiting, try to limit the number of interruptions otherwise your caller will feel ignored. If there are possible interruptions then inform the caller that the call will be placed on hold.

5. Indicate the end of your call

When you have helped or have been helped show your gratitude for the call. Pause and politely end the call.